The Spero Mobile Banking App is Getting a New Look + New Features

May 3, 2021

by Spero Financial

On Tuesday, May 4 at 3:00AM EDT, we’ll be updating the Spero Mobile Banking App with a more user-friendly look and new features that we know you are going to love! Read below for all the details you need to know to prepare for this upgrade and the new enhanced features.

What You Need to Know

iPhone Users

  • No action is required because your Spero Mobile Banking App will automatically update to the enhanced experience on Tuesday, May 4, 2021.
  • If for some reason your app does not automatically update, you can manually update the app. Watch this 30-second video for guidance.
  • Your access ID and passcode will stay the same. Sign in with these credentials and reenable the biometrics (if you previously had the feature enabled).

Android Users

  • When accessing the old app on or after Tuesday, May 4, 2021, an error message that states "Our Mobile Banking App solution has changed..." will appear.
  • On May 4, you'll need to delete your current Spero Mobile Banking App and re-download it from the Google Play Store. Watch this 30-second video for guidance.
  • Your access ID and passcode will stay the same. Sign in with these credentials and reenable the biometrics (if you previously had the feature enabled).

If you should have any questions, please contact us at (800) 922-0446 and select Option 3 for digital banking assistance.


Enhanced App Features: What's New?

Besides a new look and feel, this upgrade is loaded with new features that we are sure you are going to love! Watch this 1-minute video that showcases all the new features. We’ve highlighted a few below as well!

Transfers
Setup fixed recurring transfers via the Mobile App. To see a list of transfers, simply tap on “Activity” under the Transfer tab to view a summary of recent and scheduled transfers.

Bill Pay
Add new payees through the Mobile App by selecting “Payees” and then click “Add”. When adding a new payee, input the biller information on the screen. You can also edit a current payee.

Messages
Easily communicate with us by selecting the “Message” option at the bottom of the app. You will see any messages we have sent you, as well as any messages you have sent us. Create a new message by hitting the “Create” button.


Spero Mobile Banking App FAQs

Will my Mobile App username and passcode change because of this upgrade?
No! Your credentials will stay the same.

How do I sign up for Mobile Banking?
If you have enrolled in MONEYLINKSM Online: Download the Spero Mobile Banking app from the App Store on your mobile device. Enter the same User ID and passcode you use to sign into online banking. If you have not enrolled in MONEYLINKSM Online: Download the Spero Financial Mobile Banking app from the App Store on your mobile device. Select “Enroll Now – Retail” and follow the prompts. The credentials you create can also be used by accessing MONEYLINKSM Online on your computer.

My password is not working. What do I do?
If you receive the Error message “Your Access ID or Passcode were entered incorrectly or your passcode may have expired. Try again…” you may select “Forgot Passcode” to reset your password. If the password is entered incorrectly too many times, your account will be locked for security purposes. If this occurs, call us at (800) 922-0446 and select Option 3 for digital banking assistance.

You can reset your password by selecting “Forgot Password?” on the login screen. You will be prompted to input your username, email address (this is the email address linked to your account), and member number. You will then be given the option to answer a security question (same as the ones set up in Online Banking) or have a one-time PIN sent to your email. A temporary passcode will be sent to your email address on-file. Input it in the app. Once accepted, you will be able to reset your passcode for future use.

I’ve changed my password, but it is still not working. What do I do?
This may be caused by your phone’s cache – basically your phone is remembering and auto-populating your old password instead of the new one. To fix, clear your phone’s browser history. We recommend googling your “phone type + clear browsing cache” to find step-by-step directions to do so, as it is different for each phone provider and version.

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