The Federal Trade Commission is alerting consumers on "what to do if your online order never arrives."
Excerpt from the Federal Trade Commission article "What to do if your online order never arrives — and how to get your money back."
Shopping online is oh-so-convenient. Haven’t we all bought stuff online when we could easily run to the store (figuratively, of course) and be back home in less than 30 minutes? Because reputable online businesses want happy, returning customers, they make returning something almost as simple as buying it. But what if a seller won’t give you a refund even though you qualify for it? Or what if you ordered something and never got it?
A seller’s return policy should tell you if you can return the item for a refund and how to do that. For most payment types, the seller must give you a refund within 7 business days of accepting the return. If you qualify for a return but the seller won’t give you your money back, you have some options: